Key takeaways

  • LED meaning is charger-specific—read your OEM charger card/manual, not a universal color chart.
  • Steady red often means charging, but never-finishing, heat, odor, swelling, or damage → unplug and contact support.
  • Use only the original/recommended charger. Do not leave a hot or odd-smelling pack on “long soak.”

Normal vs stop

  • Normal-ish: red during charge within the manual’s expected window, charger and pack stay cool to the touch.
  • Stop: excessive heat, smell, swollen pack, damaged cable, or red after far longer than the manual allows.

Safe steps

  1. Confirm OEM charger and dry, undamaged outlet.
  2. Fully seat the charge plug.
  3. If abnormal, unplug; do not keep forcing charge.
  4. Support with model/SN and charger label photo.

FAQ

Can I swap to another brand charger?
No—unknown chargers are unsafe.

Red forever after overnight?
Unplug and contact support; do not keep soaking.

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